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Weatherization Customer Service - Not to Be Taken for Granted

November/December 2007
This article originally appeared in the November/December 2007 issue of Home Energy Magazine.
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November 05, 2007
In the windy city of Chicago, where temperatures can rise to sweltering highs in the summer and routinely plummet below freezing in the winter, weatherization is a crucial line of defense against the elements. The weatherization agency I work for, the Community and Economic Development Association of Cook County, Incorporated, (CEDA), processes more than 6,000 weatherization applications annually, and with numbers like these, good customer service is paramount to achieving the program’s weatherization goals throughout the city and its suburbs.

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