Heather Head

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Online Tool Ensures High-Quality Weatherization Work

Author: Deborah Lastowka and Heather Head
WEB ONLY
March 07, 2016

The idea of using step-by-step descriptions to help workers understand what's needed to achieve a desired outcome is common in the fast-food industry—but applying this approach to weatherization requires some creative thinking. Clearly, ... [continue reading]

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