HVAC Contractor Spotlight: Rick Picard
Commitment to superior customer service is one of the reasons that Rodenhiser Plumbing, Heating, HVAC and Electric has served the MetroWest area of Massachusetts since 1928. This is evident with our very own, Rick Picard. Rick is a nationally-recognized, world-class HVAC sales person. He provides top-notch service to his clients by providing every level of comfort solution, from basic to ultra-premium, and everything in between.
Specifically, Rick is an expert in forced hot air, forced hot water, ductless, and geo-thermal systems. He interviews the homeowner to determine their comfort needs. From a few simple questions, Rick is prepared to present features/benefits, energy efficiency information and savings, state and manufacturer rebates, warranties, system maintenance, and financing to ensure the client is educated and confident in what they know to be the right system. His typical day includes helping clients with financing, producing detailed agreements, providing engineering information for the office, and helping clients with installation scheduling.
What makes Rick a successful leader within our team is his passion for his work. He is motivated by his love for what he does every day: “I love to help people and find solutions for them that match their needs,” he says. Since his childhood, he has always loved the art of fixing things. Throughout his career in the customer service field, Rick has always been driven to be successful. When he joined Rodenhiser, he found an environment that allowed him to flourish. Currently, he is on his way to surpassing his 2007 career high of $6 million in residential sales. This year alone, Rick has helped more than 400 clients find the right solution for their heating and cooling comfort.
Rick’s love for what he does propels him to teach others the techniques of providing the correct solutions to their clients. Rick is a natural leader and would love the opportunity to pass his knowledge and experience on to another spirited and energetic person. When asked to give advice to someone looking to break into the industry, he said “If you work hard and continue to improve yourself, this industry will reward you with a great career, with no fear of ever being without a job, and countless opportunities to help others.”
At Rodenhiser, we always encourage our team to continue to grow and learn with the guidance of our experienced leaders like Rick. Rick is looking to pay it forward and mentor a person who has a passion for world-class customer service. If this describes you, contact us to start your journey as a HVAC specialist.
Andy Rodenhiser is the fourth-generation owner of Rodenhiser Plumbing, Heating, A/C and Electric in Holliston. He can be reached at www.rodenhiser.com.
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